退款政策

We have a 30 day return policy, which means you have  30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at contact@urbanpickfashion.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. For defective or damaged items, please include a photo of the issue within 30 days of delivery — we will offer a full refund or replacement without requiring a physical return.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 30 Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. Your item must be in the same condition as received, unworn or unused, with tags and original packaging, along with proof of purchase.

Refunds We will notify you once we've received and inspected your return. If approved, your refund will be processed within 3 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@urbanpickfashion.com